Everything You Need to Know About Duck
Clear answers to the most common questions our guests ask before their experience
Safety & requirements
Is the activity safe?
Yes. All our activities are designed to be completely safe. We provide certified life jackets, a full briefing before you start, and continuous support from our team during the trip.
Do I need to know how to swim?
No, it is not required. The life jacket keeps you safe even if you are not a strong swimmer.
What is the maximum weight?
The maximum weight is 130 kg per participant.
Is there a minimum age?
Yes. Children must be accompanied by an adult. Requirements may vary depending on the type of activity.
Getting ready
What should I wear?
We recommend: • Comfortable clothes • Shorts or sportswear • Light shoes or sandals
Can I bring my phone?
Yes, but we recommend a waterproof bag or leaving it somewhere safe.
Is photography available?
Photography is available on request.
Who it's for
Who is this activity for?
The activity is suitable for: • Individuals • Friends • Families • Tourists
How long is the trip?
Trip length depends on the package you choose; you can pick a duration that suits you when booking. Our base package includes a kayak, life jacket, and paddle.
Booking & policies
How can I book?
You can book easily through our website. For groups and corporate offers, please contact us directly.
Can I cancel my booking?
Yes. Our cancellation and refund policy is: • Free cancellation up to 24 hours before the activity (full refund) • Cancellation less than 24 hours before the activity: no refund • No-show: no refund • Bad weather or circumstances beyond our control: Duck may reschedule the activity, or offer a full refund if rescheduling is not possible • Late arrival: we wait for a limited time according to the operating schedule; if the activity cannot go ahead, it is treated as a no-show
What are your opening hours?
We operate daily from sunrise to sunset. Best times to visit: in winter, any time of day; in summer, sunrise and sunset are ideal.
Still have questions?
Browse our trips or book directly — we're also on WhatsApp if you need a hand.